D'abord, faire en sorte que l'offre active fasse partie de la culture de l'accueil du public lorsqu'un citoyen arrive au comptoir d'un organisme quelconque — Parcs Canada, Air Canada, Services Canada, Santé Canada, Passeport Canada.
First, we should make sure that the active offer of service becomes a part of the culture when greeting the public as citizens step up to the wicket of various organizations — Parks Canada, Air Canada, Services Canada, Health Canada, Passports Canada.