Translation of "Réseau directionnel pour ligne d'attente " (French → English) :

facilitating access to dispute resolution mechanisms for consumers, in particular to alternative dispute resolution schemes, including through a Union-wide online system and the networking of national alternative dispute resolution entities, paying specific attention to adequate measures for vulnerable consumers’ needs and rights; monitoring of the functioning and the effectiveness of dispute resolution mechanisms for consumers, including through the development and maintenance of relevant IT tools, and the exchange of current best p ...[+++]ractices and experience in the Member States.

Facilitating access to dispute resolution mechanisms for consumers, in particular to alternative dispute resolution schemes, including through a Union-wide online system and the networking of national alternative dispute resolution entities, paying specific attention to adequate measures for vulnerable consumers’ needs and rights; monitoring of the functioning and the effectiveness of dispute resolution mechanisms for consumers, including through the development and maintenance of relevant IT tools and the exchange of current best pr ...[+++]actices and experience in the Member States:

11. Welcomes the adoption of human rights country strategies for individual countries to implement policies in the most appropriate and effective way; recognises the key role played by the local EU delegations in developing and following up on the country strategies tailored for the specific circumstances, but stresses the coordinating responsibility of the EEAS in ensuring the coherent application of EU human rights policy priorities set out in the human rights strategic framework and in the EU Guidelines; stresses the importance of completing the network of focal points on human rights and democracy in EU Delegations and CSDP missions and operations; urges the VP/HR and the EEAS and the Member States to adopt as best practice the metho ...[+++]d of working on human rights issues locally through human rights working groups formed among EU delegations and embassies of EU Member States; urges also that regular contacts be maintained with civil society representatives, human rights defenders and members of national parliaments; supports the EEAS aim to provide training on human rights and democracy for all EEAS, Commission, EU delegation and CSDP mission staff, and for the staff of European Union agencies – FRONTEX in particular – that have relationships with third countries; asks for great attention to be paid, in particular, to protecting human rights defenders; takes the view that human rights country strategies should be mainstreamed in the EU’s CFSP, CSDP, trade and development policies, both in geographic and thematic programmes, to ensure greater efficiency, effectiveness and coherence;

36. Asks the Commission to pay adequate attention to the development of resource-rich areas and to include a comprehensive approach to improving transport infrastructure linking resource-rich areas of the Union to its industrial areas; calls on the Commission, therefore, to ensure that the revised guidelines on Trans-European Transport Networks (TEN-T) meet the needs of industry by providing smooth access to RM;

The reality in large parts of Europe is at present very different, so that dialling into the net is expensive, telephone lines are engaged while surfing the Internet, surfing is costly, and there are long waiting times.

* further develop projects identified in the TEN guidelines which link Member States to the designated TINA network ; particular attention should be given to cross-border links on the Pan-European Transport Corridors.