Traduction de «Airport Customer Service Supervisor » (Anglais → Français) :

12. Believes that consumer protection does not necessarily entail large volumes of information and that the focus should rather be on the quality and comprehensibility of information enabling proper decision-making – information must be relevant, accurate, comparable, user-friendly, reliable and timely; is concerned that the multiplicity and complexity of customer information might not ultimately serve real customer needs; argues for a balance to be struck to provide consumers with the information they need to make informed choices, and to understand the risks involved, while not unnecessarily burdening businesses, especially SMEs; en ...[+++]courages further digitalisation of information; stresses that financial advisers and employees providing consumer advice at financial institutions should be given the training and time necessary to be able to serve customers in an accurate way; notes the importance of effective supervisory powers to intervene in the marketing of products where necessary; points to the need for a European initiative for more and better financial education by no later than the end of 2016, taking account of the specific needs of each Member State, also to ensure full awareness of the advantages and disadvantages of capital market investments; underlines also that financial education should be targeted towards SMEs, teaching them how to use capital markets; believes in the benefit of better transparency in order to enable companies, investors and consumers to understand the comparative costs and benefits of different services provided by market participants, but also notes that more transparency has to come with added value for customers or competent supervisors and be targeted towards the practical use of the information and data;

Passenger transport operators, including airport and port operators, travel agencies and postal services shall draw the attention of their customers to the rules laid down in this Decision, in particular by providing information on the rules set out in Articles 2 and 15 to travellers moving from the territory of any of the Member States concerned and customers of postal services in an appropriate way.

5. Identifies the need in a functional European Union of 27 Member States to define a common set of mandatory physical checks on goods applicable to all the different points of entry (ports, airports, roads) to the Union’s Single market; calls also for increased cooperation and exchange of best practices with respect to the collection of VAT on imported goods, in the opening hours of customs services, and in fees and penalties for non compliance with the Union’s custom code, as existing diffe ...[+++]rences are resulting in trade distortions;

"Aviation Flights which arrive at or depart from an airport situated in the territory of a Member State to which the Treaty applies. This activity shall not include: (a) military flights performed by military aircraftflights by customs and police services, flights for search and rescue purposes as well as medical and disaster relief including fire-fighting which are authorised by the appropriate competent authority; (b) flights for humanitarian purposes under a mandate from the United Nations ...[+++] or its subsidiary organisations and Emergency Medical Service flights, if the aircraft operator has been instructed to perform them (e.g. by the United Nations) or holds the necessary official authorisation (licence for such EMS flights under its Air Operator's Certificate); (c) flights terminating at the aerodrome from which the aircraft has taken off and during which no intermediate landing has been made; (d) training flights performed exclusively for the purpose of obtaining a licence, or a rating in the case of cockpit flight crew where this is substantiated by an appropriate remark in the flight plan provided that the flight does not serve for the transport of passengers and/or cargo ; (e) flights performed exclusively for the purpose of scientific research or for the purpose of checking, testing, qualifying or certifying aircraft , equipment or air-traffic-management procedures , whether airborne or ground-based; ferrying new aircraft as well as ferry flights performed by or on behalf of an aircraft owner as a consequence of the occurrence of a sudden early termination event, event of default, repossession, or similar occurrence in respect of a leasing, charter or similar arrangement ; and (f) flights performed by aircraft with a certified maximum take-off weight of less than 20 000 kg , under the condition that operators of these aircraft participate in an offset scheme which operates according to strict criteria and which must be open to external control (comparab ...

"Aviation Flights which arrive at or depart from an airport situated in the territory of a Member State to which the Treaty applies. This activity shall not include: (a) military flights performed by military aircraftflights by customs and police services, flights for search and rescue purposes as well as medical and disaster relief including fire-fighting which are authorised by the appropriate competent authority; (b) flights for humanitarian purposes under a mandate from the United Nations ...[+++] or its subsidiary organisations and Emergency Medical Service flights, if the aircraft operator has been instructed to perform them (e.g. by the United Nations) or holds the necessary official authorisation (licence for such EMS flights under its Air Operator's Certificate); (c) flights terminating at the aerodrome from which the aircraft has taken off and during which no intermediate landing has been made; (d) training flights performed exclusively for the purpose of obtaining a licence, or a rating in the case of cockpit flight crew where this is substantiated by an appropriate remark in the flight plan provided that the flight does not serve for the transport of passengers and/or cargo ; (e) flights performed exclusively for the purpose of scientific research or for the purpose of checking, testing, qualifying or certifying aircraft , equipment or air-traffic-management procedures , whether airborne or ground-based; ferrying new aircraft as well as ferry flights performed by or on behalf of an aircraft owner as a consequence of the occurrence of a sudden early termination event, event of default, repossession, or similar occurrence in respect of a leasing, charter or similar arrangement ; and (f) flights performed by aircraft with a certified maximum take-off weight of less than 20 000 kg , under the condition that operators of these aircraft participate in an offset scheme which operates according to strict criteria and which must be open to external control (comparab ...

Authorities working more with the private sector can make ports and airports pay and improve customer services, for example in, Mozambique, Kenya, Namibia, etc.