Translation of "Avis de passage " (French → English) :

13. Calls for full implementation, in all forms of transport, in all Member States and in all types of cross-border travel, of the 10 rights of passengers as laid down by the Commission in its communication; suggests that the Commission, when implementing its public awareness campaign on EU passenger rights, seriously consider adopting the Citizens’ Rights Charter as proposed in a recent opinion submitted by Parliament’s Committee on the Internal Market and Consumer Protection on ‘the EU Citizenship Report 2010: dismantling the obstacles to EU citizens’ rights’; believes that the inclusion of EU passenger rights in ...[+++]this proposed handbook for EU citizens will be essential in ensuring that they are fully informed as to what is or is not available to them under EU legislation when encountering problems during their travels;

17. Takes the view that the shift in approach from modal to intermodal EU passenger rights will prove successful only if accessible complaint handling procedures, alternative dispute resolution mechanisms and consumer complaint centres are equipped with the necessary human and economic resources and fully interlinked, thus enabling passengers to obtain quick, cheap and expedient redress on matters relating to quality of service and the conditions they experience when travelling;

44. Calls on the Commission to propose a maximum time limit of two months for industry and two months for EBs for handling of passenger complaints; considers that acknowledgement of receipt of complaints should be sent to passengers within 48 hours; passengers who make their reservation by electronic means, such as the internet, should also be entitled to make contact, at no cost, with their airline using the same means, and with a clearly marked address for same, so that the customer can quickly and easily make contact with the relevant staff at the airline to resolve any problems; takes the view, furthermore, that a phone line and w ...[+++]eb service should be set up, via which passengers can obtain information on the progress of their complaints;

44. Calls on the Commission to propose a maximum time limit of two months for industry and two months for EBs for handling of passenger complaints; considers that acknowledgement of receipt of complaints should be sent to passengers within 48 hours; passengers who make their reservation by electronic means, such as the internet, should also be entitled to make contact, at no cost, with their airline using the same means, and with a clearly marked address for same, so that the customer can quickly and easily make contact with the relevant staff at the airline to resolve any problems; takes the view, furthermore, that a phone line and w ...[+++]eb service should be set up, via which passengers can obtain information on the progress of their complaints;

44. Calls on the Commission to propose a maximum time limit of two months for industry and two months for EBs for handling of passenger complaints; considers that acknowledgement of receipt of complaints should be sent to passengers within 48 hours; passengers who make their reservation by electronic means, such as the internet, should also be entitled to make contact, at no cost, with their airline using the same means, and with a clearly marked address for same, so that the customer can quickly and easily make contact with the relevant staff at the airline to resolve any problems; takes the view, furthermore, that a phone line and w ...[+++]eb service should be set up, via which passengers can obtain information on the progress of their complaints;

As noted above, it remains the Commission's view that a move to qualified majority voting at least for certain tax issues is indispensable.