Traduction de «Droits du consommateur » (Français → Anglais) :

consumer protection [ consumerism | consumer policy action plan | consumers' rights ]

consumer law [ consumer legislation ]

Consumer Rights Directive | Directive on Consumer Rights | CRD [Abbr.]

World Consumer Rights Day | WCRD [Abbr.]

European Charter on the Rights of Energy Consumers

help with customer rights | instruct on consumer rights | advise on consumer rights | instruct on customer rights

consumer rights

European Consumer Centres Network [ Consumer Information Office | ECC-Net | EEJ-Net | euroguichet-consommateurs | European consumer information agency | European Extra-Judicial Network ]

senior lecturer in law | university law teacher | law lecturer | law professor

business laws | business norms | business law | the law of business

granting victims of unfair commercial practices the right to contractual and/or extra-contractual remedies (such as right to terminate the contract and to receive a refund of the price paid); extending protection under the Consumer Rights Directive (e.g. pre-contractual information and right of withdrawal) to online services for which the consumers pay with their data; making sure that consumers using online platforms (marketplaces) are informed whether they are buying from a professional trader or another consumer and whether they benefit from consumer protection rules; strengthening and better harmonising the level of sanctions for ...[+++]breaches to consumer law; improving the injunctions procedure for the protection of consumers; Analysing the results of the ongoing assessment of collective redress across the EU.

Member States continue to have diverse approaches on collective redress. Diverging enforcement across Member States: The level of sanctions for the infringement of EU consumer law by a company varies significantly between Member States, resulting in different levels of consumer protection and a lack of level playing field for businesses. Rights not fully adapted to the digital world: When signing up to non-paying online services (e.g. cloud services, social media), consumers don't benefit from the same pre-contractual information rights or the right of withdrawal from the contract, as they would when paying for such services.

Consumers also experience a lack of transparency of online intermediaries, which makes it difficult for consumers to claim their rights. Low awareness of consumer rights: Only four in ten people (41%) knew they have the right to a free repair or replacement if their goods are defective and only one third (33%) knew that they do not need to pay for or return products they did not ask for.

9. Considers that the reinforcement of vulnerable consumers' rights does not only entail a development in the legal corpus and effective enforcement of their rights, but also a strengthening of their capacity to take optimum decisions by themselves; welcomes and strongly supports therefore the Commission's efforts to promote consumer empowerment through the provision of easily accessible and understandable information and consumer education, as all action in this regard contributes to a more efficient and fair internal market; is nevertheless concerned that this focus may b ...[+++]e insufficient to protect vulnerable consumers, since their vulnerability may originate from their difficulty in accessing or assessing the information given to them; asks the Commission to develop a consumer policy for all European consumers and to make sure that vulnerable consumers have access to the same goods and services and are not misled;