Traduction de «Normes sur la qualité du service » (Français → Anglais) :

1a. National regulatory authorities may specify, inter alia, additional quality of service standards, where relevant parameters have been developed, to assess the performance of undertakings in the provision of services to disabled end-users and disabled consumers.

Specific measures may also need to be taken to enable disabled users and users with special social needs to access emergency services ”112" and to give them a similar possibility to choose between different operators or service providers as other consumers. Quality of service standards have been developed for a range of parameters to assess the quality of services received by subscribers and how well undertakings designated as having universal service obligations perform in achieving these standards.

The agreement introduces a system of quality-of-service standards in order to improve the quality of service and a penalty system which is to be applied when the agreed standards are not met.

THE COUNCIL OF THE EUROPEAN UNION, Having regard to the Treaty establishing the European Community, Having regard to the Green Paper on the development of the single market for postal services, published on 11 June 1992; Having regard to the communication from the Commission on guidelines for the development of Community postal services; Whereas the development of postal services is an important feature of the development of the single market for the promotion of the economic and social development of the Community and its Member States; Whereas the provisions of the Treaty on the freedom to provide services cover the postal sector; ...[+++]Whereas the Green Paper and the abovementioned communication identify the aspects of postal services which are of Community interest; Whereas in view of these aspects it appears that efforts should be made at Community level to improve the efficiency and quality of postal services; Whereas the Commission has undertaken broad public consultation and has received contributions from interested parties in the postal sector; Whereas it is necessary to fix the main objectives of the development of postal services in the Community, in accordance with the Treaty; 1. GIVES ITS SUPPORT: to the general approach contained in the Commission's Green Paper on the development of the single market for postal services; 2. TAKES NOTE OF: the consultation which took place between the interested parties and the resulting Commission communication on the guidelines for developing Community postal services, certain aspects of which nevertheless remain to be considered in detail with a view to reaching an overall agreement; 3. REAFFIRMS: that a political agreement with the full participation of both the European Parliament and the Council is the best way of encouraging the implementation of the future Community policy in the postal sector; 4. DECLARES THE FOLLOWING POINTS TO BE MAJOR POLICY GOALS IN THE DEVELOPMENT OF POSTAL SERVICES IN THE COMMUNITY: ...

As regards quality of service, Member States will be responsible for the establishment of quality standards for domestic postal services, while the Commission assisted by an Advisory Committee composed of Representatives of the 15 Member States will set out the quality requirements for intra- Community cross-border services.

The proposed directive on the application of open network provision to voice telephony services has three basic goals: - To improve the quality of telephone services for private and business users by setting minimum quality standards to be provided by member States.