Traduction de «Service axé sur les clients » (Français → Anglais) :

In chapter 2, titled “Access to Online Services”, the AG examined whether the online services offered by federal organizations were client focused and supported by service delivery strategies with defined and measured benefits.

8. The Commission shall be empowered to adopt delegated acts in accordance with Article 89 to ensure that investment firms comply with the principles set out in paragraphs 2 to 6 of this Article when providing investment or ancillary services to their clients, including information to obtain when assessing the suitability or appropriateness of the services and financial instruments for their clients, criteria to assess non-complex financial instruments for the purposes of point (a)(vi) of para ...[+++]graph 4 of this Article, the content and the format of records and agreements for the provision of services to clients and of periodic reports to clients on the services provided.

1. To alert roaming customers to the fact that they will be subject to roaming charges when making or receiving a call or when sending an SMS message, each roaming provider shall, except when the customer has notified the roaming provider that he does not require this service, provide the customer, automatically by means of a Message Service, without undue delay and free of charge, when he enters a Member State other than that of his domestic provider, with basic personalised pricing information on the roaming charges (including VAT) that apply to the making and receiving of calls and to the sending of SMS messages by that customer in th ...[+++]e visited Member State.

Changing from client-driven to demand-driven services is costly for our ASETS holders and makes additional demands on capacities and resources that are already stretched to the limit.

2. Notwithstanding paragraph 1, where a natural or legal person obtains from its customers their electronic contact details for electronic mail, in the context of the sale of a product or a service, in accordance with Directive 95/46/EC, the same natural or legal person may use these electronic contact details for direct marketing of its own similar products or services provided that customers clearly and distinctly are given the opportunity to object, free of charge and in an easy manner, to such use of electronic contact details at ...[+++]the time of their collection and on the occasion of each message in case the customer has not initially refused such use.

To provide exemplary, client-centred services and benefits that respond to the needs of Veterans, our other clients and their families, in recognition of their services to Canada; and to keep the memory of their achievements and sacrifices alive for all Canadians.