Traduction de «durée d'appel » (Français → Anglais) :

(Return tabled) Question No. 150 Ms. Jinny Jogindera Sims: With regard to Service Canada Old Age Security and Canada Pension Plan call centres for fiscal years 2006-2007 through 2012-2013 (year-to-date): (a) what was the volume of calls received by these centres, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (b) what was the number of calls that received a high volume message, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (c) what were the national service level standards for calls answered by an agent, broken down by year; (d) what were the actual service level standards achieved for calls answered by an agent, bro ...[+++]ken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (e) what were the national service level standards for call-backs, broken down by year; (f) what were the actual service level standards achieved for call-backs, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; (g) what was the average number of days for a call-back by an agent, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month; and (h) what was the number and percentage of term employees and of indeterminate employees respectively, broken down (i) by year, (ii) by province or region, (iii) for the years 2011-2012 and 2012-2013, by month?

External advice might be sought during the Euratom Programme, also making use of relevant structures such as European Technology Platforms.

(Return tabled) Question No. 280 Ms. Jean Crowder: With regard to Service Canada: (a) where are the Employment Insurance (EI) processing centers currently located; (b) how many employees are at each EI processing centre; (c) where are the EI call centers currently located; (d) how many employees are at each EI call centre; (e) where are the Canada Pension Plan/Old Age Security (CPP/OAS) call centers currently located; (f) how many employees are at each CPP/OAS call center; (g) under the new national workload system for EI claim processing, what is the regional breakdown for processing workload; (h) what is the rate of sick leave use among Service Canada employees in total and specifically for (i) EI processing ...[+++]centers, (ii) EI call centers, (iii) CPP/OAS call centers; (i) what is the number of Service Canada employees on short-term disability leave in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (j) what is the number of Service Canada employees on long-term disability leave in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (k) what is the rate of overtime and the number of hours of overtime worked at Service Canada in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (l) what is the percentage of term Service Canada employees and the percentage of indeterminate Service Canada employees in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (m) what is the number and percentage of term Service Canada employees who have been employed for more than three years in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CPP/OAS call centers; (n) how many rnanagement employees (excluded and non-excluded) does Service Canada have in total and specifically for (i) EI processing centers, (ii) EI call centers, (iii) CP ...

*Question No. 73 Ms. Dawn Black: With regards to private contracting for food services on Canadian Forces Wings, Bases or Stations: (a) were requests for proposals (RFPs) issued for private companies to create franchise services for food services on military bases at any time over the last two years; (b) if RFPs were issued, was Public Works and Government Services Canada involved during the tendering process and were the tenders administered in accordance with the Financial Administration Act; (c) what directorate, group or principal of the Department of National Defence (DND) administered or managed the tendering process; (d) if, an ...[+++]d when, contracts were awarded, what were the agreements for utility costs such as water, electricity, heat, and sewage with the winning bidders; (e) for government-owned infrastructure occupied by private sector franchises or companies, are there lease or rental agreements in place; (f) who are the owners of freestanding buildings on military wings and bases, and if the sole occupant and owner is a franchise or company, how are the property taxes assessed and paid, including all utilities for these buildings; (g) for government-owned facilities that are occupied either partially or solely by private sector franchises or companies, how are maintenance costs to building repairs or preventive maintenance schedules handled for the private sector occupants, and who performs the work; (h) are private sector franchises required to carry and show proof of insurance for personal liability, personal and property damages for these facilities; (i) are there service level agreements set up for emergency services such as police, fire and paramedics between franchises, companies and DND; (j) who are the contract managers for any contracts let for private franchises; (k) what is the length of each contract for all aspects of utility costs, leasing, and rental agreements; (l) has there been any loss in income to any base commander’s budget b ...

An 'accounting rate' is the charge agreed between the telecommunications operator in the country where the call originates and the telecommunications operator in the country where the call terminates for carrying a call of a duration of one minute from its origin to its destination.

An "accounting rate" is the charge agreed between the telecommunications operator in the country where the call originates and the telecommunications operator in the country where the call terminates for carrying a call of a duration of one minute from its origin to its destination.