Translation of "Équipe de révision de la qualité des services " (French → English) :

(c) quality standards related to items such as equipment features of stops and of rolling stock, punctuality and reliability, cleanliness, customer service and information, complaint handling and redress, monitoring of service quality;

73. Requests that the Commission table by September 2011 a legislative proposal revising the Package Travel Directive 90/314/EEC, in order to ensure that consumers and firms in the sector have a clear legal framework both for standard situations and for exceptional situations caused, for example, by certain climatic and natural phenomena, or by political troubles; stresses that the whole concept of package travel is long since outdated and urges the Commission, during its revision, to make the same legislation applicable to all parties offering tourism services; stresses ...[+++] that the quality of a service provided to a consumer and fair competition should be prime factors in this context;

73. Requests that the Commission table by September 2011 a legislative proposal revising the Package Travel Directive 90/314/EEC, in order to ensure that consumers and firms in the sector have a clear legal framework both for standard situations and for exceptional situations caused, for example, by certain climatic and natural phenomena, or by political troubles; stresses that the whole concept of package travel is long since outdated and urges the Commission, during its revision, to make the same legislation applicable to all parties offering tourism services; stresses ...[+++] that the quality of a service provided to a consumer and fair competition should be prime factors in this context;

EUROPA - EU law and publications - EUR-Lex - EUR-Lex - 32009L0136 - EN - Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Text with EEA relevance) - DIRECTIVE 2009/136/EC OF THE EUROPEAN PARLIAMENT AND OF ...[+++] THE COUNCIL // of 25 November 2009 // amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws // DESCRIPTION OF FACILITIES AND SERVICES REFERRED TO IN ARTICLE 10 (CONTROL OF EXPENDITURE), ARTICLE 29 (ADDITIONAL FACILITIES) AND ARTICLE 30 (FACILITATING CHANGE OF PROVIDER) // INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 21 // (TRANSPARENCY AND PUBLICATION OF INFORMATION) // QUALITY OF SERVICE PARAMETERS // Quality-of-Service Parameters, Definitions and Measurement Methods referred to in Articles 11 and 22 // INTEROPERABILITY OF DIGITAL CONSUMER EQUIPMENT REFERRED TO IN ARTICLE 24

Users of the shipping services offered by consortia can obtain a share of the benefits resulting from the improvements in productivity and service, by means of, inter alia, regularity, cost reductions derived from higher levels of capacity utilisation, and better service quality stemming from improved vessels and equipment.

the relevant materials to be supplied for the monitoring of the quality of service and performances of communication services.