Translation of "Manage ICT change request process " (English → French) :

There are management committees chaired by me and Mr. Williams that have changed the process to a senior management process from the earlier days of the ASD process.

Given that SIN applications by mail represented only 4% of the 1.5 million SIN requests processed in a year, that approximately 55% of these requests were rejected due to errors in the application forms, and that the mail channel's identity management measures were not as robust as those of the in-person channel, SIN requests can no longer be made by mail, except for individuals in remote areas, or by those who have extenuating limitations, or by those who are from outside ...[+++] the country.

6. Commends the good cooperation with the responsible committee from the side of the Union Agencies Network ("the Network"), a forum for coordination, information exchange and agreement of common positions on issues of common interest for agencies, and encourages the strengthening of the Network; notes with satisfaction the availability and openness of the directors of the agencies contacted in the framework of the annual discharge procedure; notes with surprise the Network's letter of 19 October 2012 asking Parliament to "revert to its practice of earlier years"; on the contrary, encourages and expects the Network to su ...[+++]pport the changes requested by Parliament, in its previous discharge reports, for improved management and transparency and for anti-conflict of interest measures to be taken for the benefit of consumers and taxpayers' money;

6. Commends the good cooperation with the responsible committee from the side of the Union Agencies Network (‘the Network’), a forum for coordination, information exchange and agreement of common positions on issues of common interest for agencies, and encourages the strengthening of the Network; notes with satisfaction the availability and openness of the directors of the agencies contacted in the framework of the annual discharge procedure; notes with surprise the Network's letter of 19 October 2012 asking Parliament to ‘revert to its practice of earlier years’; encourages and expects the Network, on the contrary, to su ...[+++]pport the changes requested by Parliament, in its previous discharge reports, for improved management and transparency and for anti-conflict of interest measures to be taken for the benefit of consumers and taxpayers' money;

– Managing Authorities in Member States should ensure that e-Government projects selected for ERDF funding focus not only on project outputs but also on the changes in processes or organisation necessary to benefit from the systems developed,

Some examples are our clean management process; our change management process; the quality assurance program we're doing to ensure that everything is clean and will be kept that way; some of our control periods we typically use during the year to ensure there are no service disruptions; and the communication aspect.