Translation of "consumer on-line information network service " (English → French) :

5. Calls on the Commission to undertake a thorough examination of recent developments in the EU air cargo and express services market; notes that the express market in the United States is dominated by a handful of economic operators, and believes that this has resulted in the foreclosure of the market to European service providers; points out that the EU has, by contrast, steadily opened up its delivery markets to non-EU companies; believes that this has resulted in EU companies being placed at a competitive disadvantage; accordingly considers that any mergers between US and European express services operators could have the effect ...[+++]of significantly limiting the number of major express and logistics companies operating on the worldwide and EU markets; considers that this would have a detrimental impact on price competition and in particular on consumers in the internal market; calls, therefore, for any related Commission investigations to be of a comprehensive nature and to include an analysis of the effects on consumers, in line with the Commission’s prerogatives under the Treaty on the Functioning of the European Union (TFEU);

27. Calls on the Commission to find ways to increase coordination and improve practical cooperation between existing tools such as SOLVIT, Your Europe Advice, the Enterprise Europe Network, European Consumer Centres, the European Employment Service, IMI, the Europe Direct information network and the points of single contact to avoid duplication of efforts and resources and hence achieve more effective management;

In order to ensure transparency and fairness of treatment and in order to allow the consumer to question the payment service provider’s decision, the payment service provider should inform the consumer of the grounds and justification for his refusal of access to a basic payment account.

Consumers have an opportunity to resolve problems arising predominantly as a result of the different procedures in force in the individual Member States within the European Consumer Centres Network, ECC-Net, and the cross-border Consumer Complaints Network for Financial Services, FIN-NET.

A free market which compels the Member States to eliminate restrictions on cross-border provision of services while at the same time increasing transparency and information for consumers would give consumers wider choice and better services at lower prices.

4. In addition, some specialised networks already exist, such as the cross-border network for the out-of-court resolution of consumer disputes in the financial services sector (FIN-Net) and the network of national contact points on e-commerce (Article 19, paragraph 4 of Directive 2000/31/EC of 8 June 2000).